Frequently asked questions
- What is PhysicianConnect?
- How do I enroll?
- How do I change my password?
- How do I add patients?
- How do I grant staff members access to my patients? (Providers)
- How do I gain access to my providers' patients? (Staff)
- How do I remove patients?
- How do I close my account?
- Will my account expire?
- How do I update my practice information?
- What do I do if PhysicianConnect is unavailable?"
- How do I download the Citrix software?
- What is Citrix?
- What is the four digit code on my User ID?
- Where did my "Secure" button go?
What is PhysicianConnect?
PhysicianConnect is a Web-based version of the UC Davis electronic medical record system. Upon obtaining an account, you will have view-only access to the records of your patients who have been seen at UC Davis.
How do I enroll?
Complete the online new user access request form from the PhysicianConnect Web site.
Once submitted, the request will be reviewed and processed. Within 2-3 business days, you will receive your account details along with login instructions.
How do I change my password?
The following steps provide instruction for chaning your password, if you know your current one.
To change your password
In the applications page, click the change password icon .
In the change password page, type your current password in the old password field.
Type a new password in the new password field.
Retype the new password in the confirm password field.
Click OK. To close this page without saving new information, click cancel.
If you do not know your current password, please contact Customer Support at (916) 734-4357 (HELP). Non-urgent password reset requests will be completed between 6 a.m.-5 p.m., Monday through Friday.
How do I add patients?
Access to patients’ charts is automatically granted based on the provider-patient relationship. Providers listed as either the patient’s PCP or referring provider will gain access based on an existing recognized relationship.
For continuing care, send an Access to Patient Chart In Basket message. The message should include the following.
UC Davis Health System MRN# (if known)
Reason for access
Note: Access to anything other than continuing care requires a valid authorization for release of information.
How do I grant staff members access to my patients? (Providers)
During the enrollment process, providers will be asked for the names of supporting staff members . We will verify the provided data and grant them access to your patients.
After the enrollment process, send a Technical Support In Basket Message requesting access for staff members.
How do I gain access to my providers' patients? (Staff)
During the enrollment process, staff members will be asked to provide the license numbers for all providers supported. We will verify the provided data and grant access to their patients.
After the enrollment process, send a Technical Support In Basket Message requesting staff member access to a provider's patients. The message should include the following.
Provider's Full Name
Provider's License #
How do I remove patients?
If you are the PCP or referring provider of a patient on your list, please send an In Basket message to technical support and an analyst will revoke access to that patient.
How do I close my account?
While UC Davis Medical Center encourages our PhysicianConnect community providers to maintain their accounts, we understand circumstances including office relocation or retirement may warrant account closure.
Please send an In Basket message to technical support to request deactivation of you account along with a brief explanation for you request. An analyst will deactivate your account and notify you via e-mail.
Will my account expire?
No. Once access has been granted, your account will remain open provided a minimal level of activity is maintained. UC Davis will perform an annual review of accounts with no activity. However, the user will be contacted prior to revocation.
All PhysicianConnect users will be required to review and accept the Terms and Conditions (PDF) on an annual basis. Upon logging in, the terms and conditions will appear prior to accessing the application. Press "Accept" and access will proceed.
How do I update my practice information (clinic name, address, telephone number, etc.)?
Choose the "Utils" menu option from within the PhysicianConnect application.
You can update your office address and telephone/fax numbers from the User Demographics screen.
If you have changed offices or renamed your practice, please send a Technical Support In Basket message.
What do I do if PhysicianConnect is unavailable?
Users will receive a notification upon trying to log in stating whether the downtime is scheduled or unscheduled. Scheduled downtown notifications will include the date and start and end times. Otherwise, our technical team will be working to bring PhysicianConnect back online promptly. We thank you for your patience.
Please direct all requests for medical records to Health Information Management Release of Information at (916) 734-2082. Medical records will be mailed or faxed to the requester as appropriate.
Please direct all referral inquiries to the UC Davis Referral Center at 1 (800) 4-UCDAVIS or 1 (800) 482-3284, Monday-Friday, 8 a.m. to 5 p.m.
How do I download the Citrix software?
For detailed Citrix Software download Click Here
What is Citrix?
Citrix software provides a secure environment to allow controlled access to health related applications for external users. Using Citrix, we are now able to provide access to radiological images via PhysicianConnect.
What is the four digit code on my User ID?
UC Davis Health System is committed to protecting the privacy of all users' information. Upon PhysicianConnect enrollment, we collect the last four digits of the user's Social Security Number. This information is stored in a secure database and is only for user validation.
The user ID is comprised of a randomly generated four digit number and the user's last name.
Where did my "Secure" button go?
Unfortunately, the "Secure" button became obsolete upon transitioning to the more secure Citrix enviroment.
We continue to stress the importance of ensuring access to PhysicianConnect is limited and the safekeeping of your account and password.
Remember to always log out when no longer using PhysicianConnect.