UC Davis Medical Center recognized as one of America's "100 most customer-friendly hospitals"

Posted May 31, 2012

Friendly nurse assisting patient

UC Davis Medical Center has received a Hospital of Choice Award from the American Alliance of Healthcare Providers (AAHCP), signifying it as one of America's 100 most customer-friendly hospitals.

 "This award is a direct reflection of the dedication, caring and hard work our employees and students display every day," said Ann Madden Rice, CEO of UC Davis Medical Center. "It also shows our commitment as an institution to provide safe, high-quality and compassionate care to our patients."

Every year, the AAHCP evaluates about 400 hospitals for consideration of the Hospital of Choice Award, and selects about 100 of them to receive it. The award is designed to find America's most customer-friendly hospitals, based either on an extensive application process or by a secret review of a facility's public communication and staff interaction with customers.

UC Davis Medical Center CEO Ann Madden Rice"This award is a direct reflection of the dedication, caring and hard work our employees and students display every day."
— Ann Madden Rice

The application process requires a review of six principal areas of consideration:

  • Standards of conduct
  • Performance management and improvement
  • Staff development and training
  • Systems of communication
  • Good citizenship
  • Educational and promotional material for consumers

UC Davis Medical Center is a comprehensive academic medical center where clinical practice, teaching and research converge to advance human health. Centers of excellence include the National Cancer Institute-designated UC Davis Comprehensive Cancer Center; the region's only level 1 pediatric and adult trauma centers; the UC Davis MIND Institute, devoted to finding treatments and cures for neurodevelopmental disorders; and the UC Davis Children's Hospital. The medical center serves a 33-county, 65,000-square-mile area that stretches north to the Oregon border and east to Nevada. It further extends its reach through the award-winning telemedicine program, which gives remote, medically underserved communities throughout California unprecedented access to specialty and subspecialty care. For more information, visit medicalcenter.ucdavis.edu.