As a patient of UC Davis Medical Center, you have the right to:
- Considerate and courteous care and respect for your spiritual needs, beliefs and values.
- Request the services of an interpreter, at no cost to you, if you have limited English skills or are hearing impaired.
- Have a family member or other representative of your choosing and your own physician notified promptly of your admission to the hospital.
- Know the name of the licensed health care practitioner acting within the scope of his or her professional licensure who has primary responsibility for coordinating your care, and the names and roles of others helping to care for you.
- Receive information about your current health status, course of treatment, prospects for recovery and outcomes in understandable terms.
- Participate actively in the decisions regarding your medical care.
- Receive as much information as you need about proposed treatments or procedures that will allow you to provide informed consent or to refuse a course of treatment. Except in emergencies, this information will include procedure or treatment descriptions, medically significant risks involved in this treatment, alternate courses of treatment or non-treatment and their respective risks, and the name of the person who will carry out the procedure or treatment..
- Inquire about and discuss the ethics of your care, including resolution of conflicts, withholding resuscitative services and foregoing or withdrawing life-sustaining treatment.
- Request or refuse treatment; or leave the health facility against the advice of members of the medical staff, to the extent permitted by law.
- Reasonable responses to reasonable requests for service.
- Be advised if the hospital or your licensed health care practitioner acting within the scope of his or her professional licensure proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects. Your decision will not affect your right to receive care.
- Assessment and management of your pain, information about pain relief measures, and participation in pain management decisions, including a request for or rejection of any or all options to relieve pain, including opiate medication when appropriate.
- Provide instructions through an advance directive about your care, including designating a decision-maker in the event you are unable to make your wishes known.
- Have all patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
- Personal privacy concerning your medical care program. This includes discreet examinations, consultations, case discussions and treatment.
- Be advised why certain persons are present and to ask visitors to leave during sensitive discussions or procedures.
- Have privacy curtains used in semiprivate rooms.
- Confidential treatment of all communications and records pertaining to your care and stay in the hospital.
- Receive a written “Notice of Privacy Practices” that explains how your protected health information, also called PHI, will be used and disclosed.
- Decide about and provide authorization before medical records are made available to anyone not directly concerned with your care, except as required or permitted by law.
- Access to information in your records within a reasonable timeframe, except as specified by law.
- A safe setting, free from all forms of abuse or harassment.
- You have the right to protective and advocacy services, including notifying government agencies of neglect or abuse.
- Treatment free from restraints or seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
- Reasonable continuity of care and information about the time and location of your appointments, as well as the identity of persons providing your care, in advance.
- Be informed of continuing health care requirements after your hospital stay. Upon your request, a friend or family member may also be provided this information.
- Know which hospital rules and policies apply to your conduct while a patient.
- Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood, marriage, or registered domestic partner status, unless:
- No visitors are allowed because of your condition
- The health facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
- You have told the health facility staff that you no longer want a particular person to visit.
- Have your wishes considered, if you lack decision-making capability, for the purposes of determining who may visit. The method of consideration will be disclosed in the hospital policy on visitation. At a minimum, hospital staff will allow visitors living in your household.
- Examine and receive an explanation of your medical bill, regardless of the source of payment.
- Express concerns or complaints about your care without fear that the quality of your care or future access to care will be affected.
- Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, age, disability, medical condition, sexual orientation, gender identity, marital status, registered domestic partner status, or the source of payment for care.
- Have all these rights observed by all hospital personnel.
- File a grievance with UC Davis Medical Center by calling 916-734-9777 or by writing to:
UC Davis Medical Center
2315 Stockton Blvd.
Sacramento, CA 95817
- File a grievance with the California Department of Public Health by calling 800-554-0354 or writing to the Department at:
California Department of Public Health
3901 Lennane Drive, Suite 210
Sacramento, CA 95834
As a patient of UC Davis Medical Center, you have the following responsibilities:
- To follow UC Davis Health System rules and regulations for patient care and conduct, including smoking, cell phone and electrically powered equipment regulations and the visitor policy.
- To be considerate of UC Davis personnel, treat them in an appropriate manner and avoid disrespectful or abusive behaviors. This also pertains to UC Davis facilities and equipment.
- To refrain from demands for inappropriate or medically unnecessary treatment.
- To respect the rights, privacy and property of other patients and UC Davis personnel.
- To report, to the best of your knowledge, accurate and complete information regarding any matters pertaining to your health to the physicians and other health care professionals caring for you. This may include present complaints, past illness, hospitalizations, medications or unexpected changes in condition.
- To make an effort to understand your health-care needs by being informed and asking questions about your health care treatment and care.
- To follow the treatment plan recommended by the health care provider responsible for your care.
- To understand how to continue your care after you leave the hospital.
- To accept the consequences if you choose to refuse treatment or not follow instructions given by your health care provider.
- To keep appointments and cooperate with your health care provider. If you need to cancel an appointment, do so at least 24 hours ahead of time.
- To know your health insurance coverage, such as:
- your eligibility for benefits;
- your plan’s requirements for preauthorization before treatment;
- the limits and non-covered benefits specified in your coverage; and
- the expenses you are responsible for paying out of pocket.
- To work with your account representative to make payment arrangements and pay bills promptly.