Cross Cultural Competency


  • To expand the understanding of diversity and its impact on the success of  the UC Davis Health
  • To understand the broad range of groups and classification that compromise patient and staff diversity
  • To examine the functional; difference and organizational benefits from implementing EEO/AA and diversity programs
  • To analyze situations and solutions to: cross-cultural interactions within the multicultural health-care environment.


  • Increase patient and customer satisfaction
  • Increase efficiencies and productivity
  • Reduce labor relations, risk management issues
  • Comply with emerging trends in hospital accreditation requirements.

UC Davis Health Organization Individual Definition

  • The ability of a health-care organization and its staff to understand and respond effectively to the cultural and linguistic needs brought by patients to the health-care encounter.
  • Individual Definition - The ability to work effectively in cross-cultural situations.