UC Davis Medical Group earns strong grades from patients

Photo of Dr. Shaikh with patient © 2009 UC Regents
A recent survey shows that UC Davis physicians receive high grades from their patients.

UC Davis Medical Group physicians earned stronger grades from their patients than doctors at most other California medical groups, according to a patient survey that measures quality performance and patient experience at the medical group level.

UC Davis patients gave their primary care physicians overall scores high enough to place them among the state’s top 10 percent in the 2009 Patient Assessment Survey conducted by the California Cooperative Healthcare Reporting Initiative. The nonprofit collaborative of health-care purchasers, plans and providers was founded in 1993 to help drive informed health-care purchasing decisions.

UC Davis also ranked in the top 10 percent of California medical groups for several other measures on the annual survey, including the number of patients who would recommend their doctor to others. Overall, the 800-member UC Davis Medical Group met or exceeded the 75th percentile — meaning it performed better than three out of four competing California medical groups — in 18 categories, including three categories for overall ratings of care.

UC Davis Medical Group physicians scored among the state’s top 10 percent on several individual measures that break down a doctor’s performance, such as:

  • Doctor is informed and up to date
  • Doctor discusses exercise with the patient
  • Doctor did not interrupt patient
  • Doctor asked about medicines
  • Doctor is informed about other health providers’ care
  • Patient received clear instructions

UC Davis Medical Group scored at or above the 75th percentile — higher than three of four California medical groups — on these measures:

  • Doctor listens carefully
  • Doctor knows medical history
  • Doctor spends enough time
  • Doctor shows respect
  • Follow-up on test results provided
  • Doctor encouraged questions
  • Doctor helped set personal goals
  • Doctor helped with impediments
  • Doctor asked if everyday tasks hard
  • Overall rating of all health care

The Patient Assessment Survey measures patient experience at the physician group level. The publicly reported results are used by physician groups for quality improvement, by consumers for physician group selection and by health plans. All participants adhere to pre-established rules for data collection and reporting.

The 2009 survey measures data from 2008. Results are based on a mail survey of approximately 380 managed care outpatients of UC Davis Medical Group primary care clinics.

For more information on the California Cooperative Healthcare Reporting Initiative and the Patient Assessment Survey, visit the CCHRI Web site. To view last year’s survey results, visit the California Office of the Patient Advocate Web site.

If you haven't already made a decision about your health-care provider for the coming year, consider UC Davis Medical Group. We offer 17 locations in nine communities, same-day appointments for acute care, access to doctors' offices via online messaging and specialists in 150 areas of advanced medicine. Open enrollment is the time of year to sign up for one of the more than two-dozen health plans that allow you to choose expert UC Davis physicians. To get the quality care that comes with an academic approach to medicine, call (800) 2-UC DAVIS or click here to see a list of commonly asked questions.