UC Davis Health System has received the annual Spirit of Excellence Award for Service from Modern Healthcare magazine.
The honor, one of five announced by the magazine Monday, recognizes the health system for its innovative “patient-centered medical home” approach begun two years ago. It comes with a $5,000 cash award.
The medical home, an effort in place among physicians and staff at the family and community medicine department, is designed to improve the patient experience. In part, that happens through implementation of the electronic health record system throughout the physician network, which frees up medical assistants from clerical duties so they can be more patient-focused, according to Thomas Balsbaugh, UC Davis residency program director.
“Teamwork will be a key to both improved patient satisfaction and improved efficiency,” Balsbaugh said. “Receiving the Spirit of Excellence Award is a wonderful recognition of the hard work it takes to help practices change.”
The approach also features twice-daily team huddles among faculty, residents, nursing and medical assisting staff, clerical staff and supervisors to discuss each patients’ specific needs prior to their visit.
The patient home model already has proved effective. Patient satisfaction surveys have found that in July of this year 78 percent of patients rated their overall quality of care as ”excellent” up from 55 percent in February 2009. Similarly, 88 percent of patients said they could schedule timely appointments in July 2010, up from 29 percent of patients in February 2009.
Modern Healthcare is an award-winning healthcare publication and industry leader. It publishes online and in print.