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UC Davis Medical Center

UC Davis Medical Center

About Your Stay

On this Page:
Facilities
Exceptional care
Choices about your care
Personal needs
Special services
General information and conveniences 

When you arrive at UC Davis Medical Center, whether as a patient or visitor, take satisfaction in knowing that it is one of the nation’s leading academic medical centers with more than 700 specialists trained in over 150 medical fields.  The medical center, within the larger UC Davis Health System, and in collaboration with the UC Davis School of Medicine, and the Betty Irene Moore School of Nursing, gives patients with complex medical problems the expertise, skill and care they need.

Facilities

Patient with doctor

The UC Davis Medical Center is fully licensed and accredited by the state of California, the federal government and appropriate health-care and academic authorities. 

Fast facts:
 619 beds
 More intensive care beds than any other area hospital
 Operates the only Level I (acute) trauma center for inland Northern California
 Complete diagnostic and inpatient services
 More than 160 internists, family practitioners and pediatricians who provide primary and preventive care
 Nine critical-care units
 More than 40 outpatient centers
 24-hour emergency medical services

UC Davis Medical Center is committed to ensuring the safety and security of our patients, visitors and staff while on the premises. Safety and security are integrated into all aspects of our operations. Uniformed university police and security personnel are on duty throughout the medical center 24 hours a day. If you see or hear anything that concerns you, please notify your nurse immediately.

Red emergency telephones are located in all parking areas.

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Exceptional care

UC Davis Medical Center delivers exceptional primary, preventive and specialty care because of its collaborative network of highly trained professionals – physicians, nurses, assistants, technicians, pharmacists, therapists and other allied health professionals. As an academic medical center, UC Davis Medical Center stands in front of health-care. Working in a teaching hospital affords these professionals the unique set of variables to be ahead of the newest developments, treatments, discoveries, and technologies. They make progress happen to provide exemplary health care, but also to pass on the knowledge to future medical professionals.  UC Davis Medical Center is about cutting the path, setting standards, and venturing into new health-care realms.

Comprehensive health services
UC Davis Medical Center’s clinical services encompass a range of services and specialties, including UC Davis Comprehensive Cancer CenterUC Davis Vascular Center, UC Davis Children’s Hospital, and UC Davis MIND Institute.

Health-care team
As a patient at UC Davis Medical Center, you will benefit from the experience and expertise of a highly specialized health-care team.

Because the medical center is a teaching hospital dedicated to training the next generation of physicians, faculty physicians provide academic instruction to men and women at various stages of their medical training. These individuals may be a part of your team, and your doctor may bring them to your bedside to teach them about the condition you have and medical care that is needed. This process of sharing knowledge, called “rounds,” is a routine part of medical training. You may use “rounds” as an opportunity to learn more about your condition.

The members of your health-care team can be identified by their badges, which always include their name, title and photograph. If you have questions about the role of any member of your health-care team, please speak up. You have the right to know who is taking care of you.

These are some of the team members you will meet during your stay.

YOUR ATTENDING PHYSICIAN
Your attending physician has primary responsibility for overseeing your care. He or she will visit you regularly to discuss your condition, assess your progress and direct the other members of your medical team.

INTERNS, RESIDENTS AND FELLOWS
Interns, residents and fellows are medical school graduates who are completing additional training in a specific medical or surgical specialty. They may provide care under various levels of attending supervision.

MEDICAL STUDENTS
Medical students may be involved in your case as part of their clinical training.

NURSES
UC Davis Medical Center patients receive care from highly trained registered nurses, many of whom have advanced degrees and are certified to deliver specialty care. UC Davis uses the primary-care nursing model to provide relationship-based nursing care. You will be assigned a primary nurse who will be responsible for coordinating your care. The medical center has achieved Magnet® recognition from the American Nurses Credentialing Center, considered the highest national honor for nursing excellence.

NURSE PRACTITIONERS
A nurse practitioner may be a part of the medical team caring for you. As part of your treatment team, they can order medications, tests and treatment, and can answer many of your questions regarding your care.

ALLIED HEALTH PROFESSIONALS
Clinical pharmacists, laboratory technicians, dietitians, physical and occupational therapists, respiratory specialists, speech and language pathologists, social workers and others may be involved in your care.

SUPPORT STAFF
You also may receive assistance from volunteers and chaplains, dietetic assistance and hospital-unit service coordinators, medical interpreters and patient escorts.

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Choices about your care

Rights and Responsibilities gives you very specific detail regarding your care, and your role in your care.

 In addition to your rights and responsibilities, UC Davis Medical Center encourages patients and their families to be aware of the following:

Advance directive
The advance directive is a written document which describes the treatment you want or don’t want to receive, and designates a decision-maker. You will be offered a written explanation of the advance directive upon admission to UC Davis Medical Center. You will be given the opportunity to complete and file an advance directive if you are interested. If you already have an advance directive, please provide your medical team with a copy.

Clinical research opportunities
Individuals today enjoy longer and healthier lives than ever before because of the knowledge gained through clinical research conducted at university hospitals like UC Davis. Clinical research conducted at UC Davis is reviewed by three Institutional Review Boards (IRBs), campus-wide committees of physicians, nurses, scientists and people from the local community that are established to protect the rights and welfare of research participants. Each IRB carefully reviews research studies before they are made available to patients and others. After the initial approval of a study and throughout its course, the board re-evaluates and monitors its progress to ensure that risks to participants are minimized, risks to participants are reasonable in relation to anticipated benefits, the selection of participants is equitable, and that informed consent is adequate.

 You may have the opportunity to participate in some of our clinical research. It is up to you. Participation is voluntary and does not affect the quality of your care in any way. If you decide to participate, our medical/research staff will fully explain the purposes and procedures. You may also be required to sign an informed consent form. You may withdraw from the research study at any time.

Bioethical issues
Bioethicists evaluate the ethical implications of patient care on an ongoing basis.  UC Davis Medical Center has a Bioethics Consultation Committee available to assist your medical team if bioethical questions arise during the course of your care. Please talk with your medical team if you think an ethical problem has arisen.  You also may contact a member of the committee directly by calling the hospital telephone operator.

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Personal needs

UC Davis Medical Center makes every effort to accommodate your personal needs during your stay with us.  Several amenities are offered to make you as comfortable as possible.

What do I bring with me?

  • When you come to the hospital, please do not bring suitcases or small luggage, as patient rooms are not designed to store personal belongings.
  • Please be prepared to make your required health insurance coverage co-payment.
  • You should bring only essential personal items, such as eyeglasses and dentures. Put your name on your eyeglass case and denture container.
  • Bring a list of your medications and their dosages.
  • All personal belongings and valuables should be sent home with a family member or a representative, including additional money, credit cards, your wallet or purse, jewelry or any other valuables.
  • Please do not bring electrically powered consumer appliances such as desktop computers, portable stereos (e.g. boom-boxes), fans, hair dryers, curling irons or electric blankets.

When you arrive, you will receive a kit that includes these items:

  • Facial tissue
  • Washbasin
  • Soap and soap dish
  • Toothbrush and toothpaste
  • Comb
  • Hand lotion
  • Water pitcher
  • Plastic tote bag

These personal items are available upon request:

  • Razor and shaving cream
  • Mouthwash
  • Mirror
  • Conditioner
  • powder

Assistance during your stay
We encourage you to speak with your nurse, other members of your health-care team or the manager of the unit where you are staying should you have any questions, concerns or special requests while in the hospital. If you need additional assistance, please contact our Patient Relations staff at 916-734-9777 (4-9777 on a hospital phone).

Housekeeping
Environmental Services staff will clean your room once a day. Please contact Environmental Services at 916-734-3777 (4-3777 from a hospital phone) if your room needs special attention.

Internet access
If you have an approved laptop computer or handheld digital device with wireless capability, you may log on to the guest wireless service for free Internet access while you are in the hospital.

Meals
A dietetic assistant will help you with your meal selections within 24 hours of the time that your diet advances to a solid texture. Your meals are prepared in accordance with dietary guidelines as recommended by your registered dietitian and prescribed by your doctor. Meals meeting religious and cultural needs are also available.

Breakfast is served from 6:45 a.m. to 9:30 a.m., lunch from 11 a.m. to 2 p.m., and dinner from 4:45 p.m. to 7:30 p.m. If permitted, you may request crackers, soup, milk and juices from your nurses throughout the day.

Pain management
Your nurse will ask you at regular intervals about your pain. Please let your nurse know if you are in pain so that he or she can work with you and your doctor to relieve it as quickly as possible and keep you comfortable.

Personal hygiene
We recognize that feeling fresh and clean is important. With your doctor’s approval and if you are able to walk and stand comfortably, you may shower. If you are unable to shower, you may use a bedside bathing kit. If you need assistance with any aspect of personal hygiene, please let your nurse know.

Telephone service
Your room is equipped with a direct- dial telephone. Family and friends can reach you between 8 a.m. and 9 p.m. by calling the number posted in your room or by calling 916-734-3511 and asking for you by name. You may dial out 24 hours a day.

  • To place a call within the 916 area code, dial “9” and the seven-digit local number.
  • To call the 530 area code, dial  9-1-530 and the seven-digit number.
  • You may place a long-distance call by dialing “8” and the number for credit card calls or by dialing the 1-800 number for your long distance provider.
  • To call another department on our Sacramento campus, dial the last five digits of the phone number, either 3-xxxx or 4-xxxx.
  • The telephone lines in all patient rooms will accommodate a special-application telephone device, such as a TDD, a phone with headset, or a laptop computer.

Television
Television service is available 24 hours a day at no charge. A directory of network channels can be found in your room. Patient-education videos are available on demand.

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Special services

Social services
Clinical social workers are available to assist in the adjustment and impact of diagnosis and treatment of illness and injuries, providing community referrals when appropriate. Patients and their families may request a social worker by asking their physician or nurse or by calling Social Services at 916-734-2583 (4-2583 on a hospital phone).

Spiritual services
Chaplains are available 24 hours daily to provide pastoral care services and spiritual support to all. To contact a chaplain, call 916-734-3657 (4-3657 on a hospital phone), or call or text pager 916-816-7729 and leave a call-back number..

Medical interpreting
Interpreting services are available 24 hours a day in 18 languages and dialects: American Sign Language, Cambodian, Cantonese, French, Hindi, Hmong, Korean, Lao, Mandarin, Mien, Portuguese, Punjabi, Russian, Spanish, Thai, Ukrainian, Urdu and Vietnamese. Assistance with other languages may be available over the telephone.

Interpreting services are provided either in person or through video or telephone conference. Another program provides dedicated nurses to assist patients with limited English from the time of admissionto discharge. These nurses speak Hmong, Russian or Spanish. Please inform your nurse if you need either of these services.

TDD service
Telecommunication Device for the Deaf (TDD) calls can be made to Medical Interpreting Services at 916-734-7428; Patient Account Services at 916-734-9230; and Operator Services at 916-451-1974.

Information kiosks
Several information kiosks are available in the hospital to help visitors and patients find their way around UC Davis Medical Center.  The terminals resemble automated teller machines and provide detailed maps of the main hospital and other locations on our Sacramento campus as well as directions to different support services, food services, restrooms and other amenities in the hospital.  The kiosks offer information in English, Spanish, Russian, Hmong and Vietnamese.

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General information and conveniences

ATM machines
Machines are located at the hospital’s west entrance across from Parking Structure 1, and also in the main corridor near the reception desk.

Store
The UC Davis Store is located across from the hospital on Stockton Boulevard, and has clothing and gifts, cards, beverages and snacks, office supplies, health and beauty aids, health books, and computer products. New mothers can rent hospital-grade breast pumps or purchase lactation and baby products. The store is open Monday through Friday 9 a.m. to 5 p.m. and Saturdays 10:30 a.m. to 2:30 p.m.

Cafeteria
Visitors are welcome to eat in the Pavilion Cafe, located in the first floor main lobby area. Breakfast is served from 6 to 10:30 a.m.; lunch from 10:30 a.m. to 2:30 p.m.; and dinner from 4 to 8 p.m. Limited self-service is available at other times, including the late-night cafe hours of 11 p.m. to 12 a.m. and 1 to 4 a.m.

Vending machines are available on the first floor near the emergency department waiting area and on the third floor near the surgery reception waiting area.

Patients are not permitted in the cafes, but a patient-care employee, family member or volunteer may obtain food for you.

Meditation room
The Battistella Meditation Room/All-Faith Chapel on the first floor provides a quiet place to sit, relax, reflect, and meditate. Page 916-816-7729 for information about weekly, monthly and seasonal activities.

Cell phone use
Cell phone use is generally allowed except where signs or staff indicate that phones must be turned off. While conversing on a cell phone, you must stay at least three feet away from all medical devices and patients connected to them. When restrictions are in place, the phone function must be fully powered off (not set to vibrate or silent mode), but you may continue to use Wi-Fi in airplane mode. Restrictions may change or be set on a case-by-case basis..

Accommodations
For information about nearby hotel accommodations or accessing health-care services at UC Davis, call our Consumer Resource Center from Monday through Friday between 8 a.m. and 5 p.m. at 800-2-UCDAVIS (800-282-3284).

Gift and flower shop
UC Davis Medical Center Volunteer Services operates a gift shop in the first floor main lobby area. Hours on Friday, Saturday, Sunday and Monday are 9:30 a.m. to 5 pm. Hours on Tuesday, Wednesday and Thursday are 9:30 a.m. to 8:30 p.m. Patients are not permitted, but a patient-care employee, family member, or volunteer may obtain gifts or sundries for you.

For patient protection, flowers are not permitted in the intensive care units.

Security
Uniformed university police and security personnel are on duty throughout the hospital 24 hours a day.  If you see or hear anything that concerns you, please notify your nurse immediately. 

Parking

Parking Structure 3 is the main and long-term parking for the hospital, with no time limit. It is located off X Street near the main hospital entrance.

Short-term parking (1-hour limit) is also available in Lot 3, located off X Street next to the traffic circle at the main hospital entrance.

Parking is $2 per hour.

Brief patient drop-offs and pickups are allowed in the driveway at the hospital main entrance. Please be careful of pedestrians, and do not block traffic or leave your vehicle unattended.

For additional information, call 916-734-2687 or visit the hospital's maps and directions page.

Smoking Free
UC Davis enforces a strict no-smoking policy inside the hospital and its other facilities and in all outdoor areas on the Sacramento campus. Read more about alternatives and stop-smoking resources 

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