UC Davis Medical Center honored for high patient-satisfaction ratings
Four UC Davis Medical Center units have been awarded for their high patient-satisfaction ratings by a company that conducts patient-satisfaction studies for more than 300 hospitals and health systems around the country.
Professional Research Consultants (PRC) bestowed 5-Star Patient Perception awards for 2010 to UC Davis Health System’s emergency department, home health program, vascular and gastrointestinal surgery inpatient unit, and pavilion surgery unit.
“The PRC surveys are a very important part of our overall commitment to safe, high-quality and patient-centered care,” said Ann Madden Rice, CEO of UC Davis Medical Center. “These awards reflect the discipline and dedication to our patients that our employees exhibit every day.”
90th percentile for overall quality
“These awards reflect the discipline and dedication to our patients that our employees exhibit every day.”
—Ann Madden Rice, CEO of UC Davis Medical Center
Every year, PRC recognizes the health-care organizations and individuals among its clients that have exhibited excellence throughout the preceding year through the PRC Excellence in Healthcare Awards. Units that meet or exceed the 90th percentile for overall quality of care receive 5-Star Patient Perception awards.
PRC’s clients include the Mayo Clinic, Shands and UC San Diego Medical Center. The health-system survey program includes about 2,800 inpatient, 18,000 outpatient, 800 ER and 600 outpatient-surgery interviews a year.
Using the data PRC collects for all of its clients nationally, UC Davis Health System is able to benchmark itself against other hospitals and medical groups around the country.
PRC officially announced and distributed the awards at its annual Excellence in Healthcare conference on May 3 in Omaha, Neb.
About the medical center
UC Davis Medical Center is a comprehensive academic medical center where clinical practice, teaching and research converge to advance human health. Centers of excellence include the National Cancer Institute-designated UC Davis Cancer Center; the region's only level 1 pediatric and adult trauma centers; the UC Davis MIND Institute, devoted to finding treatments and cures for neurodevelopmental disorders; and the UC Davis Children's Hospital.
The medical center serves a 33-county, 65,000-square-mile area that stretches north to the Oregon border and east to Nevada. It further extends its reach through the award-winning telemedicine program, which gives remote, medically underserved communities throughout California unprecedented access to specialty and subspecialty care.