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UC Davis Health System Training and Development offers a variety of classes to improve and enhance your effectiveness at work as well as classes that support your career and personal development. UC Davis Health System has made a strong commitment to and investment in continuous learning by offering these classes at no cost to UC Davis Health System employees. In addition the instructor-led courses listed below, UC Davis Health System employees are also eligible to enroll in courses offered at the Davis campus as well as online courses through the UC Learning Center.
| Course Categories | How To Enroll | Certificate Series | Course Index | U-Learn | Books24x7 |
Course Categories
Administrative Practices
Courses cover important support functions that enable the successful use, accountability and operation of UCDHS programs.
- Analyzing an Expense Revenue Variance #03367
- Essentials of Meetings and Minutes #02779
- Excel 2010, Level 1 #06970
- Excel 2010, Level 2 #06971
- Excel 2010, Level 3 #06972
- General Ledger Review #05955
- Introduction to Sponsored Programs #06696
- MyTravel #05954
- PowerPoint 2010, Level 1 #06975
- Resident Training Overview #07595
- UCDHS Cost Accounting #02778
- Word 2010, Level 1 #06973
- Word 2010, Level 2 #06974
Career and Professional Development
Career and Professional Development
Courses in this category Introduce basic techniques for planning and implementing career objectives while assessing individual skills, interests, and values.
- Building Trust and Communication #06412
- Conflict Management for Supervisors #06868
- Conquering Anger Before It Conquers You #07405
- Effective Business Writing #06844
- Essentials of Emotional Intelligence for Leaders #05221
- Interactive Process & Reasonable Accommodation #05952
- Labor Principles in Public Employment #00051
- Leadership Styles #06763
- Managing Life's Challenges Workshop #06639
- Managing Projects to Success #07703
- Motivating, Training and Coaching Employees #01674
- Personnel Action Investigation #02404
- Radiating Possibility #04791
- Reward and Recognition #02777
- The Art of Conflict Communications #07604
- The Whole Brain: Understanding Working Styles #03624
- Train the Trainer #07603
- USS – Understanding & Sensitivity School #07679
- We're on the Same Team #05008
- Winning Attitude: The Framework for Success #05953
- Working with Emotional Intelligence #04131
Computer Applications
Provides training on general software applications here at UCDHS.
- Excel 2010, Level 1 #06970
- Excel 2010, Level 2 #06971
- Excel 2010, Level 3 #06972
- Excel Databases and Pivot Tables #07556
- LotusNotes #06525
- MyTravel #05954
- PowerPoint 2010, Level 1 #06975
- PowerPoint 2010, Level 2 #06976
- Word 2010, Level 1 #06973
- Word 2010, Level 2 #06974
Customer Service
These classes will examine service from the customer's perspective and offer practical, positive customer service strategies to working with internal and external customers.
- Customer Service #02982
- Effective Telephone Techniques #04534
- Quality, Performance Improvement and Patient Safety #04538
- Winning Attitude: The Framework for Success #05953
eHR Training
eHR is the UC Davis Health System human resources information system. It provides an integrated system for recording and updating personnel information and actions of health system employees (including faculty, staff, residents and fellows, non-senate academic employees, undergraduate student employees, and graduate student employees).
You may access these courses at the link below: http://intranet.ucdmc.ucdavis.edu/hr/ehr/
Employment Practices
The courses provide overview, training and best practices in human resources, compliance and risk management areas.
- Compensation & Classification: An Overview for Managers and Supervisors #04904
- Corrective Action/Grievance Process for Managers & Supervisors #06230
- Disability Awareness #00844
- Employee Performance Management #02780
- Employee Selection and Interviewing Techniques #00052
- Employee Selection Review #02392
- Interactive Process & Reasonable Accommodation #05952
- Introduction to Academic Personnel #07000
- Labor Principles in Public Employment #00051
- Leave of Absence Administration for Supervisors and Managers #02776
- Managing Leaves of Absences #07413
- Personnel Action Investigation #02404
- Preventing Employment Lawsuits #04815
- Reward and Recognition #02777
- Sexual Harassment for Staff by request
- Sexual Harassment for Supervisors #05203
- Understanding the Workers Compensation Process #00818
Finance and Accounting
These classes are designed to assist UCDHS staff in understanding various aspects of the Health System’s many business processes regarding financial management and develop the technical expertise to effectively interface with the systems and operations.
- Analyzing an Expense Revenue Variance #03367
- Excel 2010, Level 1 #06970
- Excel 2010, Level 2 #06971
- Excel 2010, Level 3 #06972
- Excel Databases and Pivot Tables #07556
- Financial Controls for Managers and Supervisors #05428
- General Ledger Review #05955
- Introduction to Sponsored Programs #06696
- MyTravel #05954
- UCDHS Cost Accounting #02778
Health and Safety
Courses in this area are oriented to protecting the safety, health and welfare of students, employees, patients and visitors to UCDHS by fostering a safe and healthy work environment
- Conquering Anger Before It Conquers You #07405
- Disability Awareness #00844
- Preventing Workplace Violence #03375
- Quality, Performance Improvement and Patient Safety #04538
- Safe Driver Awareness #01953
- Understanding the Workers Compensation Process #00818
Leadership
Courses in this area foster skills essential to organizing a group or groups of people to achieve common goals
- Building Trust and Communication #06412
- Difficult Conversations #06764
- Essentials of Emotional Intelligence for Leaders #05221
- Fundamentals of Supervision #01491
- Leadership Communications #06762
- Leadership Styles #06763
- Managing Projects to Success #07703
- Motivating, Training and Coaching Employees #01674
- Optimizing Employee Performance #06804
- Team Work Accountability #02984
- The Whole Brain: Understanding Working Styles #03624
- USS – Understanding & Sensitivity School #07679
Mandatory Training
Courses mandated by policy for either certain members of the UCDHS community or, in some cases, all UCDHS employees, volunteers and other affiliates.
- Ethical Values and Conduct #07032
- Mandatory Annual Safety Training #02067
- New Employee Welcome #00005
- Privacy & Security #06712
- Sexual Harassment for Supervisors #05203
Personal Effectiveness
These classes focus on individual development in the areas of planning and organizing, self-assessment and self-understanding, and individual skill-building. Courses are designed to increase both personal and professional effectiveness.
- Building Trust and Communication #06412
- Conquering Anger Before It Conquers You #07405
- Customer Service #02982
- Effective Business Writing #06844
- Effective Communication: Skills & Techniques #01682
- Effective Telephone Techniques #04534
- Essentials of Meetings and Minutes #02779
- Leadership Styles #06763
- Managing Life's Challenges Workshop #06639
- Managing Projects to Success #07703
- Personal Finance Management #07615
- Radiating Possibility #04791
- Safe Driver Awareness #01953
- Sexual Harassment for Staff by request
- Team Work Accountability #02984
- The Art of Conflict Communications #07604
- The Whole Brain: Understanding Working Styles #03624
- Train the Trainer #07603
- Transition from Work Life to Retirement #04571
- USS – Understanding & Sensitivity School #07679
- We're on the Same Team #05008
- Winning Attitude: The Framework for Success #05953
- Working with Emotional Intelligence #04131
UC Benefits
Whether you are a new employee looking to enroll in benefits for the first time or are looking to retire, these courses will educate you on the utilization of UC employment benefits and aid you in planning your personalized financial roadmap.
- Accessing Your Account Online #05973
- Benefits Selection Training #07602
- Building a Portfolio for Any Weather #06495
- Creating Your Personal Retirement Roadmap #07041
- Getting on the Right Path with Your Workplace Savings #06494
- Pregnancy Leave Workshop #01677
- Preparing Your Savings for Retirement #06798
- Preserving Your Savings for Future Generations #06800
- Quarterly Market Update #06393
- Shifting from Savings to Spending #06799
- UC Retirement Workshop #00834
- Understanding the Power of Debt #06794
- Your UC Retirement #06793
New Employee Welcome
New employees are required to attend the New Employee Welcome within the first 30 days of employment. As of January 2013, it will also satisfy the following mandatory trainings:
- Mandatory Annual Safety Training
- Privacy & Security Training
- Ethical Values and Conduct Training
As part two of the New Employee Welcome, Career employees are required to attend Benefits Selection Training within their first 31 days of employment.
How To Enroll
Most courses are available for enrollment through our UC Learning Center, including Davis campus courses. To access the UC Learning Center, you will need a Kerberos password (https://computingaccounts.ucdavis.edu/cgi-bin/services/index.cgi?action=NewAccount&From=main_menu). Once you have obtained a Kerberos password, login to the UC Learning System to find useful, easy to follow tutorials to get you started: https://cas.ucdavis.edu/cas/login?service=https%3a%2f%2fshibboleth.ucdavis.edu%2fidp%2fAuthn%2fRemoteUser
Class Series Certificates
In addition to individual course offerings, you may opt to enroll in a Class Series Certificate. A Class Series Certificate includes multiple courses that develop and strengthen competencies in a particular subject matter area. A Class Series Certificate will include core required courses as well as elective options. Upon completing the Certificate Series requirements, you will be awarded a certificate of completion.
Communication Class Series Certificate - Minimum of 7 Courses
| Required Courses | |
| Effective Communication: Skills & Techniques | #01682 |
| Communication Across Cultures | DACU-comm_26_a02_bs_enus(eCourse) |
| Working with Emotional Intelligence | #04131 |
| Complete Any Two of the Following: | |
| Public Speaking for the Timid & Shy | #02391 |
| *Communication in Healthcare: The Power of Words | #05007 |
| Delivering the Message | DAC-SSOMO32(eCourse) |
| Communication with Angry Patients through De-escalation | #07353(eCourse) |
| Communication with Depressed Patients | #07354 (eCourse) |
| Communication with Anxious Patients | #07352 (eCourse) |
| *Learning to Listen | #03623 |
| Complete Any Two of the Following: | |
| Effective Business Writing | #06844 |
| Effective Telephone Techniques | #04534 |
| The Art of Conflict Communications | #07604 |
| Communication Business Etiquette | #DAC-SSCOM062 (eCourse) |
| SBAR (Situation, Background, Assessment, Recommendation)Communication | #07257 (eCourse) |
| Communication for Results | DAC-SSCOM014 (eCourse) |
| Writing Under Pressure: Preparing for Success | DACU-pd_28_a01_bs_enus (eCourse) |
Customer Service Class Series Certificate - Minimum of 6 courses
| Required Courses | |
| Customer Service | #02982 |
| Internal Customer Service | DACU-CUST_09_a04_bs_enus (eCourse) |
| Being an Effective Team Member | DAC-SSTEA002 (eCourse) |
| Identifying and Managing Customer Expectations | DACU_CUST_10_A01_bs_enus (eCourse) |
| Complete Any Two of the Following: | |
| Effective Telephone Techniques | #04534 |
| Customer Care | #05895 |
| Managing Challenges in Customer Service | DACU-CUST0153 (eCourse) |
| Customer Service Confrontation and Conflict | DACU-CUST_09_a05_bs_enus (eCourse) |
| Winning Attitude: Framework for Success | #05953 |
| Creating a More Inclusive Workplace | #06690 |
Leadership Development Class Series Certificate - Minimum of 9 Courses
| Required Courses | |
| Living the Principles of Community | #06669 (eCourse) |
| Dynamics of Leadership | #DAC_SSLDR010 (eCourse) |
| Essentials of Meetings and Minutes | #02779 |
| Motivating, Training and Coaching Employees | #01682 |
| Effective Communication: Skills & Techniques | #01682 |
| Complete Any Two of the Following: | |
| Fundamentals of Supervision | #01491 |
| Working with Emotional Intelligence | #04131 |
| Getting Results by Building Relationships | DAC-SSCOM072 (eCourse) |
| Sexual Harassment Prevention of Staff | By request from Equal Opportunity |
| Complete Any Two of the Following: | |
| *Leadership and Delegation | #01685 |
| *Selecting and Evaluating Employees | #01675 |
| The Basics of Delegation | DAC-SSMGT074 (eCourse) |
| Business Etiquette for Supervisors | DAC-SSCOM064 |
Leadership Class Series Certificate - Minimum of 12 Courses
| Required Courses | |
| Employee Selection & Interviewing Techniques | #00052 |
| Fundamentals of Supervision | #01491 |
| Managing and Rewarding Top Performers | DAC-SSMGT044 (eCourse) |
| Labor Principles in Public Employment | #00051 |
| Sexual Harassment Prevention for Supervisors | #05203 |
| Conflict Management for Supervisors | #06868 |
| Complete Any Three of the Following: | |
| Interactive Process and Reasonable Accommodations | #05952 |
| Personnel Action Investigation | #02404 |
| Financial Controls for Managers and Supervisors | #05428 |
| Preventing Employment Lawsuits | #04815 |
| Corrective Action: The Grievance Process for Supervisors and Managers | #06203 |
| Compensation and Classification: An Overview for Supervisors & Managers | #04904 |
| Leave of Absence Administration for Supervisors & Managers | #02776 |
| Complete Any Three of the Following: | |
| Essentials of Emotional Intelligence for Leaders | #05221 |
| Disability Awareness | #00844 |
| Business Etiquette for Supervisors | DAC-SSCOM064 |
| Preventing Workplace Violence | #03375 |
| Team Work Accountability for Team Leaders, Managers and Supervisors | #02984 |
*Course not currently offered. Past attendance will apply toward certificate completion.
2013 Course Catalog
2013 Course Catalog (Alphabetical Index) (pdf)
U-Learn
U-Learn is a catalog of on-line learning, available to all UC Davis staff. Use the links on this page to explore topics and read course descriptions. Once you have found a course that you wish to take, log into the UC Learning Center (http://lms.ucdavis.edu) using your Kerberos account, then search for the course by title using UC Learning Center's Search feature.
| Topic Areas: |
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