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UC Davis Health System Training and Development offers a variety of classes to improve and enhance your effectiveness at work as well as classes that support your career and personal development.  UC Davis Health System has made a strong commitment to and investment in continuous learning by offering these classes at no cost to UC Davis Health System employees. In addition the instructor-led courses listed below, UC Davis Health System employees are also eligible to enroll in courses offered at the Davis campus as well as online courses through the UC Learning Center.

Course Categories How To Enroll Certificate Series Course Index U-Learn Books24x7


Course Categories

Administrative Practices

Career and Professional Development

Computer Applications

Customer Service

eHR Training

Employment Practices

Finance and Accounting

Health and Safety


Mandatory Training

Personal Effectiveness

UC Benefits

New Employee Welcome

How To Enroll

Most courses are available for enrollment through our UC Learning Center, including Davis campus courses. To access the UC Learning Center, you will need a Kerberos password ( Once you have obtained a Kerberos password, login to the UC Learning System to find useful, easy to follow tutorials to get you started:

Class Series Certificates

In addition to individual course offerings, you may opt to enroll in a Class Series Certificate. A Class Series Certificate includes multiple courses that develop and strengthen competencies in a particular subject matter area. A Class Series Certificate will include core required courses as well as elective options. Upon completing the Certificate Series requirements, you will be awarded a certificate of completion.

Communication Class Series Certificate - Minimum of 7 Courses

Required Courses
Effective Communication: Skills & Techniques #01682 
Communication Across Cultures DACU-comm_26_a02_bs_enus(eCourse)
Working with Emotional Intelligence #04131
Complete Any Two of the Following:
Public Speaking for the Timid & Shy #02391 
*Communication in Healthcare: The Power of Words #05007
Delivering the Message DAC-SSOMO32(eCourse) 
Communication with Angry Patients through De-escalation  #07353(eCourse) 
Communication with Depressed Patients  #07354 (eCourse) 
Communication with Anxious Patients  #07352 (eCourse) 
*Learning to Listen  #03623 
Complete Any Two of the Following:
 Effective Business Writing #06844 
Effective Telephone Techniques #04534
The Art of Conflict Communications #07604
Communication Business Etiquette #DAC-SSCOM062 (eCourse)
SBAR (Situation, Background, Assessment, Recommendation)Communication #07257 (eCourse)
Communication for Results DAC-SSCOM014 (eCourse)
Writing Under Pressure: Preparing for Success DACU-pd_28_a01_bs_enus (eCourse)

Customer Service Class Series Certificate - Minimum of 6 courses

Required Courses
Customer Service #02982
Internal Customer Service DACU-CUST_09_a04_bs_enus (eCourse) 
Being an Effective Team Member  DAC-SSTEA002 (eCourse) 
Identifying and Managing Customer Expectations  DACU_CUST_10_A01_bs_enus (eCourse) 
Complete Any Two of the Following:
Effective Telephone Techniques #04534 
Customer Care  #05895 
Managing Challenges in Customer Service  DACU-CUST0153 (eCourse) 
Customer Service Confrontation and Conflict  DACU-CUST_09_a05_bs_enus (eCourse) 
Winning Attitude: Framework for Success  #05953 
Creating a More Inclusive Workplace #06690 

Leadership Development Class Series Certificate - Minimum of 9 Courses


Required Courses
Living the Principles of Community #06669 (eCourse)
Dynamics of Leadership #DAC_SSLDR010 (eCourse) 
Essentials of Meetings and Minutes  #02779 
Motivating, Training and Coaching Employees  #01682 
Effective Communication: Skills & Techniques #01682
Complete Any Two of the Following: 
Fundamentals of Supervision #01491 
Working with Emotional Intelligence #04131 
Getting Results by Building Relationships DAC-SSCOM072 (eCourse) 
Sexual Harassment Prevention of Staff  By request from Equal Opportunity 
Complete Any Two of the Following: 
*Leadership and Delegation  #01685 
*Selecting and Evaluating Employees  #01675 
The Basics of Delegation  DAC-SSMGT074 (eCourse) 
Business Etiquette for Supervisors  DAC-SSCOM064 

Leadership Class Series Certificate - Minimum of 12 Courses


Required Courses
Employee Selection & Interviewing Techniques #00052
Fundamentals of Supervision  #01491 
Managing and Rewarding Top Performers  DAC-SSMGT044 (eCourse) 
Labor Principles in Public Employment  #00051 
 Sexual Harassment Prevention for Supervisors #05203 
Conflict Management for Supervisors  #06868 
Complete Any Three of the Following: 
Interactive Process and Reasonable Accommodations #05952 
Personnel Action Investigation  #02404 
Financial Controls for Managers and Supervisors  #05428 
Preventing Employment Lawsuits  #04815 
Corrective Action: The Grievance Process for Supervisors and Managers  #06203 
Compensation and Classification: An Overview for Supervisors & Managers  #04904 
Leave of Absence Administration for Supervisors & Managers  #02776 
Complete Any Three of the Following: 
Essentials of Emotional Intelligence for Leaders  #05221 
Disability Awareness  #00844 
Business Etiquette for Supervisors DAC-SSCOM064 
Preventing Workplace Violence  #03375 
Team Work Accountability for Team Leaders, Managers and Supervisors  #02984 

*Course not currently offered.  Past attendance will apply toward certificate completion.


2013 Course Catalog

2013 Course Catalog (Alphabetical Index) (pdf)



U-Learn Logo


U-Learn is a catalog of on-line learning, available to all UC Davis staff. Use the links on this page to explore topics and read course descriptions. Once you have found a course that you wish to take, log into the UC Learning Center ( using your Kerberos account, then search for the course by title using UC Learning Center's Search feature.

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