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Human Resources

Human Resources

CLAS Standard 9

Standard 9's intent is to ensure the evaluation of the capacities, strengths and weaknesses of an organization in meeting the CLAS Standards.

Organizational Self Assessment: An organization self assessment needs to be completed addressing each of the 14 CLAS Standards. This self assessment is a prerequisite for the development and implementation of the CLAS strategic plan. It is also used as a baseline to measure the organization's progress in implementing the CLAS Standards.

Cultural Competence Measures: Cultural competence measures include diversity based measures, patient based measure and standard based measures of current practices.

  • Diversity-based Measures: These indicators define cultural competency in terms of effective care and measure the extent to which cultural competence decreases disparities in health status, health service utilization and treatment and the outcome of sub populations. The strength of these measures is in addressing substantial and important differences in outcomes and costs.

  • Patient-based Measures: These indicators usually relate to factual reports on specific situations and in terms of the actual population served. In hospitals, it can be the rating of the adequacy of interpreter services via questions such as: Did the respondent ever want an interpreter? If yes, was an interpreter supplied? Was the interpreter available in a timely manner?

  • Standards-based Measures: These indicators are based on conformance with some set of standards (e.g., CLAS or JCAHO). These measures include the identification and analysis of information related to the major racial and ethnic groups in the population served including the patient's health status, utilization and treatment outcomes.

JCAHO Leadership Standards ask an organization to assess the needs of its patients and design its services accordingly. It does not ask for a CLAS Specific Assessment as does this CLAS Standard. This CLAS Standard addresses the natural next step after an organization has identified the major populations it serves.