What to expect

What to expect during your visit to the Emergency Department

Upon your arrival in the Emergency Department a nurse will greet you and ask you your name, date of birth, and reason for your visit. This information will be entered into the computer.

In a confidential area within the waiting room, the triage nurse will ask you to further describe your condition, assess your situation, and may order initial tests or treatments for you.

Registration may happen any time after triage. You will be seen regardless of your ability to pay. At the registration window, your address and insurance information will be entered into the computer.

Our patients are seen by severity of illness and not necessarily order of arrival. We appreciate your patience and understanding if you are required to wait.

You may be called back every two-to-four hours to be re-evaluated by the triage nurse while you wait to be seen in a treatment room.

You may also see a doctor in the triage area and lab work or X-rays may be ordered. A second doctor in the treatment area will discuss these results with you once you are placed in a treatment room.

The Emergency Department team consists of doctors (interns, residents and attending physicians), nurses, technicians, and unit secretaries.

Once in a treatment room, you will be examined by a doctor or team of doctors who will make recommendations about your care.

Tests may be performed to learn more about your condition. You will remain in the treatment area while the tests are being run and your care team will let you know how long you can expect to wait before you get the results.

Once your tests are complete, your doctor will discuss your treatment options and plan the next steps with you.

When you are discharged, your care team will give you instructions to follow on leaving the Emergency Department and answer any questions you may have about your follow-up care. It is important that you can then follow up with a primary care physician. For more information, see the Continuing your care at home pages.

If a decision is made to admit you to the hospital, your Emergency Department doctor will make arrangements for your care with the doctors and nurses in the hospital. For more information, visit the About Your Stay page.

Routine blood work – 2 hours
X-rays – 2 hours
CT scans – 4 to 5 hours

Patients are allowed two visitors at a time while in the Emergency Department. Children may visit if supervised at all times by a responsible adult other than the patient. Visitors under 16 years of age may be screened by a nurse for infectious diseases. For more guidelines and UC Davis Medical Center visitor information, please refer to the Visiting a patient page.

Patients or their families may request a red UC Davis parking pass from the Emergency Department security guard (one per patient). This will allow you to park for up to 6 hours in the Emergency Department parking lot. For stays lasting more than 6 hours, parking is available in Parking Structure #3 on the corner of Stockton Blvd. and X Street. Cars with disabled parking placards must also display a red UC Davis pass.

For your safety and security, UC Davis patient safety officers are available 24 hours a day in the Emergency Department waiting room. UC Davis police officers are available upon request by calling 911 (landline) or 916-734-2555 (by cell phone).

Our cafeteria, located on the hospital’s first floor, is open seven days a week from:
6 a.m. – 8 p.m.
11 p.m. – 12:00 a.m.
1 – 4 a.m.

Log-in to join our free guest Wi-Fi from your wireless device. You can do this by going into your settings, select Wi-Fi, select UCDHS-Guest, and accept the terms and conditions on the login page.

The Battistella Meditation Room/All Faith Chapel, located next to the Emergency Department waiting room, is available to patients and families 24 hours a day.

Chaplaincy services are also available daily to serve the needs of UC Davis patients and families. They can be contacted by any staff member or reached at 916-734-3657 or 916-816-7729. For more information, visit the Clinical Pastoral Services page.

Medical Interpreting Services offers a full range of oral interpretation services at UC Davis Medical Center in person, over the phone or via teleconferencing. Services may be accessed by calling 916-734-2321.

Hours
8 a.m. – 7 p.m. weekdays
9 a.m. – 6 p.m. weekends and holidays

Location
Surgery & Emergency Services Pavilion (just inside main entrance on X Street at 2315 Stockton Blvd., Sacramento, CA, 95817-1418.

Phone
916-703-6100

For a full list of outpatient pharmacies please visit the Outpatient Services pages of the UC Davis Medical Center Pharmacy section.

The UC Davis Patient Relations Department represents hospital administration and serves as a liaison between patients and their health care and service providers working to identify solutions to questions, concerns, or problems that may arise. To reach a patient relations coordinator, please call 916-734-9777 or 800-305-6540 between 8 a.m. and 5 p.m., Monday through Friday.