Executive Overview

This two-day course begins with an executive overview, a high-level introduction to telemedicine and is designed for administrators, physicians, IT specialists, and operation managers who would like to establish a new or expand an existing telehealth program.  Participants are guided through various aspects including strategic planning, clinical, operational and technical considerations, as well as legal issues valuable to know when implementing a telemedicine program. 

Day two offers attendees educational tracks on clinical operations and technical systems.  Participants will select the track of their choice and receive an in-depth, hands-on experience in their area of interest.

Educational Tracks

Clinical Operations Track
The clinical operations track explores various clinical options and provides examples of how to incorporate them into the culture of the organization.  This track offers discussion on program planning and development, policies, clinic procedures, enhancing patient presentation skills, obtaining/retaining physician buy-in, continuous quality improvement, and basic contracting considerations.  The session will also address the 'pit-falls' or challenges that you might encounter when implementing a program.

Technical Track
The focus of the technical track is to assist participants in identifying the different technologies available and how they can be applied to telemedicine applications.  This track offers a broad perspective on the use of telecommunication technologies for telehealth and includes information on technical operations such as contracting considerations, policies and procedures, communicating with vendors, clinic design, system components, and network design.  The session also offers participants hands on practical experience on the use of telemedicine equipment and an in-depth look at basic technical troubleshooting. Differences between H.323 and SIP technologies used in various videoconferencing applications will also be discussed through out the session. 

Course Objectives

The course objectives for our two-day Telehealth Education Program are available to download.