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UC Davis Health System

UC Davis Health System

Patient and community satisfaction

Surveying patients about their experience within the UC Davis Medical Center is a vital element in the commitment to discovering and sharing knowledge to advance health.

Consumer Choice Award

NRC Consumer Choice logo 2013/2014UC Davis Medical Center earned its 15th consecutive Consumer Choice Award in 2013. The award recognizes a single hospital in each of 300 markets nationwide that health-care consumers choose as providing the highest-quality health care, based on results of the National Research Corporation’s annual nationwide survey.

 

Patients rate their experiences

inpatient satisfaction ratings chart

Inpatients

In surveys conducted by Press Ganey Associates, Inc. for fiscal year 2014 (July 2013 to June 2014), nearly 93 percent of UC Davis Medical Center patients rated the quality of care they received as “good” or the highest score “very good." 

Nine out of 10 patients indicated they likely would recommend UC Davis to others. 

 

outpatient satisfaction scores chart

Outpatients

In the same Press Ganey survey, more than 95 percent of UC Davis clinic outpatients rated the quality of care they received as "good" or "very good."

Nearly 95 percent indicated that they would recommend UC Davis clinics to others.

outpatient surgery satisfaction chart

Outpatient surgery

More than 98 percent of patients asked to evaluate their outpatient surgery experience rated it as "good" or "very good."

Ninety-eight percent said they would likely recommend UC Davis for surgery. 

ER satisfaction chart

ER

Eighty-three percent of patients surveyed about their emergency room visit rated it as "good" or "very good."

Nearly eight in 10 would recommend the UC Davis emergency department to others.

Consumer opinion study

In a survey of more than 500 area households conducted by MarketVision Research during the summer of 2014, UC Davis Medical Center was named the area’s leader in medical research and use of advanced technology. In the same study, UC Davis Health System was rated as making the most significant contribution to its community of area health systems.

Higher-than-average patient recommendations

In a government-sponsored volunteer survey of patients at more than 3,700 U.S. hospitals, UC Davis met or exceeded both state and federal averages in two 10 categories: whether patients were given information about what to do during recovery at home, and whether they would recommend the hospital to others. The medical center matched or exceeded state averages in five other areas. Seventy-five percent of UC Davis patients said they would definitely recommend the hospital to family or friends.

The results, as they appeared on the Hospital Compare website as of July 2014, are from the Hospital Consumers Assessment of Healthcare Providers and Systems survey conducted by the U.S. Department of Health and Human Services.

Strong rating of care

UC Davis Medical Group's overall rating of care exceeded the state average in the 2013 Patient Assessment Survey, a survey of nearly 59,000 health-care consumers statewide about patient care received in 2012. The survey is conducted by the nonprofit California Cooperative Healthcare Reporting Initiative. UC Davis earned a score of three on a scale of one to four (four being highest) in the four individual categories: communication with patients, coordination of patient care, helpfulness of office staff and timeliness of care and services.