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UC Davis Health System

UC Davis Health System

Patient and community satisfaction

Surveying patients about their experience within the UC Davis Medical Center is a vital element in the commitment to discovering and sharing knowledge to advance health.

Patients rate their experiences

inpatient satisfaction ratings chartlarger view 

In surveys conducted by Professional Research Consultants, Inc. for fiscal year 2013 (July 2012 to June 2013), fully 97 percent of UC Davis Medical Center patients rated the quality of care they received as “good,” “very good” or “excellent.” 

More than nine out of 10 patients said they likely would recommend UC Davis to a friend or relative in need of hospital care. 

 

outpatient satisfaction scores chartlarger view

In the same Professional Research Consultants survey, nearly 98 percent of UC Davis clinic outpatients rated the quality of care they received as "good," "very good" or "excellent."

Ninety-seven percent indicated that they would recommend UC Davis clinics to others.

outpatient surgery satisfaction chartlarger view

More than 99 percent of patients asked to evaluate their outpatient surgery experience rated it as "good," "very good" or "excellent."

Nearly 99 percent said they would likely recommend UC Davis for surgery. 

ER satisfaction chartlarger view

Ninety percent of patients surveyed about their emergency room visit rated it as "good," "very good" or "excellent."

Nearly nine in 10 would recommend the UC Davis emergency department to others.

Consumer Choice Award

NRC Consumer Choice logo 2013/2014UC Davis Medical Center earned its 15th consecutive Consumer Choice Award in 2013. The award recognizes a single hospital in each of 300 markets nationwide that health-care consumers choose as providing the highest-quality health care, based on results of the National Research Corporation’s annual nationwide survey.

 

Consumer opinion study

In a survey of more than 500 area households conducted by MarketVision Research during the summer of 2013, UC Davis Medical Center was named the area’s leader in medical research and use of advanced technology. In the same study, UC Davis Health System was rated as making the most significant contribution to its community of area health systems.

Higher-than-average patient recommendations

In a government-sponsored volunteer survey of patients at more than 3,700 U.S. hospitals, UC Davis met or exceeded both state and federal averages in two 10 categories: whether patients were given information about what to do during recovery at home, and whether they would recommend the hospital to others. The medical center matched or exceeded state averages in five other areas. Seventy-five percent of UC Davis patients said they would definitely recommend the hospital to family or friends.

The results, as they appeared on the Hospital Compare website as of July 2014, are from the Hospital Consumers Assessment of Healthcare Providers and Systems survey conducted by the U.S. Department of Health and Human Services.

Strong rating of care

UC Davis Medical Group's overall rating of care exceeded the state average in the 2013 Patient Assessment Survey, a survey of nearly 59,000 health-care consumers statewide about patient care received in 2012. The survey is conducted by the nonprofit California Cooperative Healthcare Reporting Initiative. UC Davis earned a score of three on a scale of one to four (four being highest) in the four individual categories: communication with patients, coordination of patient care, helpfulness of office staff and timeliness of care and services.