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UC Davis Health System

UC Davis Health System

Patient and community satisfaction

Surveying patients about their experience within the UC Davis Medical Center is a vital element in the commitment to discovering and sharing knowledge to advance health.

Consumer opinion study

In a survey of more than 500 area households conducted by MarketVision Research during the summer of 2014, UC Davis Medical Center was named the area’s leader in medical research and use of advanced technology.

In the same study, UC Davis Health System was rated as making the most significant contribution to its community of area health systems.

Patient surveys


inpatient satisfaction ratings chart

In surveys conducted by Press Ganey Associates, Inc. for fiscal year 2014 (July 2013 to June 2014), nearly 93 percent of UC Davis Medical Center patients rated the quality of care they received as “good” or the highest score “very good." 

Nine out of 10 patients indicated they likely would recommend UC Davis to others. 


outpatient satisfaction scores chart

In the same Press Ganey survey, more than 95 percent of UC Davis clinic outpatients rated the quality of care they received as "good" or "very good."

Nearly 95 percent indicated that they would recommend UC Davis clinics to others.

Outpatient surgery

outpatient surgery satisfaction chart

More than 98 percent of patients asked to evaluate their outpatient surgery experience rated it as "good" or "very good."

Ninety-eight percent said they would likely recommend UC Davis for surgery. 

Emergency Room

ER satisfaction chart

Eighty-three percent of patients surveyed about their emergency room visit rated it as "good" or "very good."

Nearly eight in 10 would recommend the UC Davis emergency department to others.

Higher-than-average patient recommendations

In a government-sponsored volunteer survey of patients at more than 3,700 U.S. hospitals, UC Davis met or exceeded both state and federal averages in three of 11 categories: whether patients were given information about what to do during recovery at home, whether patients strongly agreed they understood their care when they left the hospital, and whether they would recommend the hospital to others. The medical center matched or exceeded state averages in four other areas. Seventy-four percent of UC Davis patients said they would definitely recommend the hospital to family or friends.

The results, as they appeared on the Hospital Compare website as of February 2015, are from the Hospital Consumers Assessment of Healthcare Providers and Systems survey conducted by the U.S. Department of Health and Human Services.

Strong rating of care

UC Davis Medical Group's overall rating of care exceeded the state average in the 2013 Patient Assessment Survey, a survey of nearly 59,000 health-care consumers statewide about patient care received in 2012. The survey is conducted by the nonprofit California Cooperative Healthcare Reporting Initiative. UC Davis earned a score of three on a scale of one to four (four being highest) in the four individual categories: communication with patients, coordination of patient care, helpfulness of office staff and timeliness of care and services.